Overview
RTIOWA (“we,” “us,” “our”) operates rtiowa.com, a marketplace for authentic Supreme clothing and accessories. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights and choices available to you.
By using our website, creating an account, making a purchase, or communicating with us, you agree to the practices described here.
Information we collect
Information you provide to us
- Account and profile details: name, email, password, shipping and billing addresses, phone number.
- Orders and returns: purchased items, size and fit notes, delivery preferences, return reasons.
- Communications: messages to support, product inquiries, survey responses, reviews.
- Marketing preferences: email and SMS opt-ins, cookie and tracking choices.
Information we collect automatically
- Device and usage: IP address, browser type, device identifiers, pages viewed, time on site, referring/exit pages.
- Approximate location: derived from IP address for fraud prevention, localization, and tax/shipping estimates.
- Cookies, pixels, and similar technologies: used for site functionality, analytics, and advertising. See “Cookies & tracking.”
Information from third parties
- Payment processors (e.g., your bank, PayPal): limited details to confirm payment and prevent fraud.
- Analytics and ad partners: aggregated insights about campaign performance and audience segments.
- Shipping carriers: delivery status and issue resolution data.
- Identity/fraud services: risk signals to help protect your account and our business.
How we use information
- Provide and improve our services: process orders, fulfill deliveries, handle returns, and enhance catalog search and filters.
- Customer support: respond to questions and resolve issues.
- Personalization: remember preferences, recommend products, and tailor content.
- Marketing: send emails or SMS with drops, restocks, and promotions when permitted.
- Analytics: measure site performance and understand how features are used.
- Security and fraud prevention: detect, investigate, and prevent malicious or unlawful activity.
- Legal compliance: meet tax, accounting, and regulatory obligations.
Legal bases for processing (EEA/UK): performance of a contract, legitimate interests, consent, and compliance with legal obligations.
How we share information
- Service providers: payment processing, hosting, analytics, email/SMS delivery, customer support, and shipping.
- Advertising and analytics partners: to measure performance and deliver relevant ads where permitted by law.
- Business transfers: in connection with mergers, acquisitions, or asset sales.
- Legal and safety: to comply with law or protect rights, property, and safety of our users and the public.
We do not sell your personal information for money. Where “sale,” “share,” or “targeted advertising” are defined under applicable privacy laws, you may have the right to opt out—see “Your rights & choices.”
Advertising & analytics
We may work with partners that set cookies or use pixels to measure conversions, build audiences, and serve ads on and off our site. These partners may combine information from our site with their own data to infer your interests in accordance with their policies.
You can opt out of certain advertising cookies in the “Manage privacy preferences” section and via platform tools such as device settings or the ad preferences of major networks.
Email & SMS
- Email: You can unsubscribe at any time via the link in our emails. We may still send transactional messages about your orders or account.
- SMS: With your consent, we may send texts about drops, restocks, and order updates. Message and data rates may apply. Reply STOP to opt out, HELP for help.
Payments & fraud prevention
We use third-party processors to handle payment information securely. We do not store full card numbers on our servers. We employ risk and fraud tools to protect our customers and our business.
Your rights & choices
Depending on your location, you may have rights to:
- Access, correct, or delete personal information.
- Opt out of targeted advertising, “sales” or “sharing” as defined by applicable law.
- Withdraw consent where processing is based on consent.
- Portability: receive a copy of your data in a portable format.
- Restriction or objection to certain processing.
To exercise rights, email [email protected] with “Privacy Request” and your region. We may verify your identity. Authorized agents may submit requests with proof of authorization where applicable.
Do Not Sell or Share My Personal Information / Manage preferences
Data retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
International transfers
If you access our site from outside the United States, your information may be processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required, we use appropriate safeguards for these transfers.
Children’s privacy
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us to request deletion.
Do Not Track
Your browser may offer a “Do Not Track” setting. Because there is no industry consensus on how to respond, we do not currently act on DNT signals. We honor legally required opt-out mechanisms where applicable.
Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. If we make material changes, we will provide notice by posting the updated policy and updating the “Last updated” date.
Contact us
RTIOWA — 312 Spring St, New York, NY 10013, USA
Email: [email protected]
Manage privacy preferences
Use the controls below to manage optional cookies. Strictly necessary cookies are always on because they enable core site functions.